TY - CONF TI - The Effectiveness of Firm-Controlled Supporters to Pacify Online Firestorms: A Case-Based Simulation of the “Playmobil” Customize-It Incident AF - Agent-Based Approaches in Economics and Social Complex Systems IX PP - Singapore SP - 153 EP - 164 PY - 2017-01-01 AU - Franke, Nikolaus AU - Keinz, Peter AU - Taudes, Alfred AU - Funke, Thomas ER -