TY  - CONF
TI  - Speech Acts Featuring Decisions in Knowledge-Intensive Processes
AB  - A Knowledge-Intensive Process (KiP) is specified as a composition
of a set of prospective activities (events) whose execution contributes to
achieving a goal and whose control-flow, at the instance level, typically presents
a high degree of variability among its several past executions. Variability is a
consequence of a combination of decision points and informal interactions
among participants on collaborative and innovative activities. These interactions
may occur through message exchange, thus understanding the interplay of
illocutionary acts within messages may bring insights on how participants make
decisions. In this paper, we propose mechanisms that identify speech acts in the
set of messages that mostly lead to decision points in a KiP providing an
understanding of conversational patterns. We empirically evaluate our proposal
considering data from a company that provides IT services to several customers.
AF  - On the Move to Meaningful Internet Systems. OTM 2018 Conferences
PP  - Malta
PB  - Springer
SP  - 222
EP  - 237
PY  - 2018-01-01
AU  - Barboza, Tatiana  
AU  - Richetti,  Pedro  
AU  - Baião,  Fernanda  
AU  - Santoro, Flavia Maria 
AU  - Gonçalves, João Carlos  
AU  - Revoredo, Kate  
AU  - Yeshchenko, Anton 
ER -