TY  - CONF
TI  - The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes
AF  - Proceedings of the 2017 AMS World Marketing Congress
PP  - Christchurch, NZ
PB  - Springer
SP  - 0
EP  - 0
PY  - 2017-01-01
AU  - Weitzl, Wolfgang 
AU  - Einwiller, Sabine 
ER -