TY - CONF TI - The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes AF - Proceedings of the 2017 AMS World Marketing Congress PP - Christchurch, NZ PB - Springer SP - 0 EP - 0 PY - 2017-01-01 AU - Weitzl, Wolfgang AU - Einwiller, Sabine ER -