TY  - CONF
TI  - When Online Service Recovery Actions Backfire
AF  - Proceedings of the 2017 AMA Winter Conference
PP  - Orlando, FL
PB  - -
SP  - 1
EP  - 1
PY  - 2017-01-01
AU  - Weitzl, Wolfgang 
AU  - Einwiller, Sabine 
ER -