TY  - CHAP
TI  - "You have to be colourful with the scripts and use poetic language": the question of standardisation and resistance in a multilingual call centre
AF  - Explorations in Ethnography, Language and Communication 5
PP  - Manchester
UR  - https://eelc5.wordpress.com/
PY  - 2014-01-01
AU  - Tovar, Johanna 
ER -