TY  - CHAP
TI  - "Call a man a customer...": Reciprocal identity construction in the public sector
AF  - Scancor Symposium on Institutional Analysis
PP  - Wien
PY  - 2012-01-01
AU  - Meyer, Renate 
AU  - Jancsary, Dennis 
AU  - Höllerer, Markus 
AU  - Barberio, Vitaliano 
ER -