Quotation Caton, Simon, Haas, Christian, Michalk, Wibke, Weinhardt, Christof. 2015. Service Markets. In: Fundamentals of Service Systems, Hrsg. Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt, 297-324. Switzerland: Springer International Publishing Switzerland.




A key aspect of service systems is exploring and studying their economic and business components. Services are commonly part of an ecosystem that consists of other services (potentially competitors), service consumers, and further aspects such as underlying laws and regulations. This chapter focuses on the design and analysis of service markets, which define how services are purchased and exchanged. In particular, market engineering is discussed as a structured approach to study service markets. This chapter should be regarded as an entry point into this domain, and assumes no prior knowledge. Therefore, a key focal point is on establishing the fundamental aspects of service markets from an economic point of view along with a methodology (agent-based computational economics) for their study and analysis.


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Publication's profile

Status of publication Published
Affiliation External
Type of publication Chapter in edited volume
Language English
Title Service Markets
Title of whole publication Fundamentals of Service Systems
Editor Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt
Page from 297
Page to 324
Location Switzerland
Publisher Springer International Publishing Switzerland
Year 2015
URL http://link.springer.com/10.1007/978-3-319-23195-2_9
ISBN 978-3-319-23194-5
Open Access N


Haas, Christian (Details)
Caton, Simon (University College Dublin, Ireland)
Michalk, Wibke (Karlsruhe Institute of Technology, Germany)
Weinhardt, Christof (Karlsruhe Institute of Technology, Germany)
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