Quotation Köllen, Thomas, Kopf, Susanne. 2021. Ostracism and nationalism in the workplace: discursive exclusionary practices between cultural and geographic neighbors. Review of Managerial Science. 1-33.




So far, management research on mechanisms of exclusion of employee groups has mainly applied constructs of racism to understanding issues of origin-based ostracism. This research has primarily focused on issues faced by employees whose heritage is markedly different from the heritage shared by the norm group in the given socio-cultural, linguistic, and geographical setting. Against this backdrop, the present study investigates how ostracism plays out when the heritages involved are similar, as exemplified by German employees in Austria. Study 1 examines the discursive production of Austrian stereotyping of Germans in the usage of different terms of reference for ‘Germans’ in Austrian discourse. A corpus analysis of online comments on newspaper sites highlights the implicit Austrian need for delineation against Germany. Study 2 analyzes Germans’ perception of Austrians’ exclusionary linguistic practices and how this impacts on their employment experience and turnover intention. A quantitative analysis of survey data from 600 German nationals employed in Austria reveals that the degree of exposure to these demarcating practices is associated with lower job satisfaction, a higher burnout level and an increase in turnover intention. This study is amongst the first to shed light on the central role of nationalism and national identities in organizational mechanisms of exclusion.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Review of Managerial Science
Citation Index SSCI
WU Journalrating 2009 A
WU-Journal-Rating new FIN-A, INF-A, VW-D, WH-B
Language English
Title Ostracism and nationalism in the workplace: discursive exclusionary practices between cultural and geographic neighbors
Year 2021
Page from 1
Page to 33
Reviewed? Y
URL https://link.springer.com/article/10.1007/s11846-021-00454-z
DOI https://doi.org/10.1007/s11846-021-00454-z
Open Access Y
Open Access Link https://link.springer.com/article/10.1007/s11846-021-00454-z


Kopf, Susanne (Details)
Köllen, Thomas (University of Bern, Switzerland)
Institute for English Business Communication (Mautner) (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5324 Organizational research (Details)
6604 Applied linguistics (Details)
6611 Linguistics (Details)
6903 Humanities (interdisciplinary) (Details)
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