Quotation Thielemann, Nadine, Göke, Regina, Savych, Zlatoslava. 2021. Motzen und Moral. Eine kontrastiv pragmatische Pilotstudie zur Unzufriedenheitskommunikation am universitären Arbeitsplatz (FR - DE - AT - PL - RU). Zeitschrift für Slawistik. 66 (1), 140-173.


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Abstract

The paper analyses complaining behaviour at the workplace across several languages (French, German in Austria and in Germany, Polish and Russian). As speech acts, complaints deal with socially unacceptable actions that are brought up as problematic issues retrospectively. This may include critical evaluative assessment or the request for compensation. Data have been collected using an online discourse completion task (DCT) including discourse scenarios in which the power distance between the participants as well as the weight of the transgression/misconduct varied. The results show that complaining strategies vary along several dimensions (e. g. mention of transgression +/-, justification of complaint +/-, way in which a solution or compensation is requested). The observed differences in complaining strategies can be interpreted in terms of culturespecific ways in which the relationship at the workplace is conceived of. Despite the general restrictions of DCT as a method of data collection, we suggest utilizing data and results derived from their analysis in the context of courses of intercultural business communication and of business language courses.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Zeitschrift für Slawistik
Citation Index A&HCI
Language German
Title Motzen und Moral. Eine kontrastiv pragmatische Pilotstudie zur Unzufriedenheitskommunikation am universitären Arbeitsplatz (FR - DE - AT - PL - RU)
Volume 66
Number 1
Year 2021
Page from 140
Page to 173
Reviewed? Y
URL https://www.degruyter.com/document/doi/10.1515/slaw-2021-0007/html
DOI https://doi.org/10.1515/slaw-2021-0007
Open Access N

Associations

People
Thielemann, Nadine (Details)
Göke, Regina (Details)
Savych, Zlatoslava (Details)
Organization
Institute for Slavic Languages IN (Details)
Department of Foreign Language Business Communication DP (Details)
Competence Center for Business Languages WE (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5917 Communication science (Details)
6604 Applied linguistics (Details)
6611 Linguistics (Details)
6616 Slavonic studies (Details)
6623 Sociolinguistics (Details)
6634 Cognitive linguistics (Details)
6910 Rhetoric (Details)
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