Quotation Kusen, Ema, Strembeck, Mark. 2021. Emotional Communication during Crisis Events: Mining Structural OSN Patterns. IEEE Internet Computing.




With currently about three billion users, Online Social Networks (OSNs) provide an important channel for people to express their opinion, seek information, and engage in discussions during events of public interest, such as disease outbreaks, natural disasters, or political elections. Human perception of such events does not only depend on the circumstances surrounding an individual but also on his/her attitude towards a particular event. In this context, human emotions play an important role. Our paper reports on an analysis of the emotions expressed on Twitter as people face various types of crisis events. We provide an overview of structural network patterns that arise as humans exchange emotional OSN messages. To this end, we analyzed a data-set including 23.31 million tweets that have been sent during eighteen different crisis events which happened in 2017 and 2018 in ten different countries.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal IEEE Internet Computing
Citation Index SCI
WU-Journal-Rating new INF-A
Language English
Title Emotional Communication during Crisis Events: Mining Structural OSN Patterns
Year 2021
Reviewed? Y
URL http://xplorestaging.ieee.org/ielx7/4236/5226613/09239898.pdf?arnumber=9239898
DOI http://dx.doi.org/10.1109/mic.2020.3033205
Open Access N


Kusen, Ema (Details)
Strembeck, Mark (Details)
Institute for Information Systems and New Media IN (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
1108 Informatics (Details)
1109 Information and data processing (Details)
1138 Information systems (Details)
5912 Social sciences (interdisciplinary) (Details)
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