Quotation Willems, Jurgen, Schmidthuber, Lisa, Schmid, Moritz, Knassmüller, Monika, Ebinger, Falk, Dinhof, Katharina. 2021. The biggest public sector challenges in Germany - A citizen perspective. Vienna:Vienna University of Economics and Business.




Background: This report provides insights into citizens' perceptions on current challenges for the public sector, both for the German public sector as a whole and for cities and municipalities. In a representative survey, respondents were asked about the challenges the public sector is facing, by evaluating ten different topics. Based on the ranking of topics and comparisons across subgroups, we can provide an insight into citizens' expectations in order to set priorities in public administration research and policy development. Data & methods: We started from ten different topics that are often dealt with in scientific as well as practice debates. These ten topics are: (1) attract competent public sector employees, (2) keep up to date with new technological developments, (3) keep public employees motivated, (4) involve citizens in decision-making processes, (5) report performance transparently, (6) preserve a good reputation, (7) represent all groups in society (e.g. migrants, older people, etc.), (8) maintain a good public service quality, (9) maintain public infrastructure (e.g. public buildings, roads, bridges, etc.), and (10) work efficiently. Main findings: All ten topics are, on average, rated as a substantial challenge, i.e. mean values are at the positive side of the response scale (i.e. towards “a very big challenge”). The top-three challenges perceived by citizens are: (1) maintain public infrastructure, (2) work efficiently, and (3) keep up to date with new technological developments.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Research report, expert opinion
Language English
Title The biggest public sector challenges in Germany - A citizen perspective
Location Vienna
Academic institution Vienna University of Economics and Business
Year 2021
URL https://doi.org/10.31219/osf.io/qe2sh


Willems, Jurgen (Details)
Schmidthuber, Lisa (Details)
Schmid, Moritz (Former researcher)
Knassmüller, Monika (Details)
Ebinger, Falk (Former researcher)
Dinhof, Katharina (Details)
Institute for Public Management and Governance IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5234 Administrative science (Details)
5308 Management sciences (Details)
6906 Public research (Details)
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