Quotation Bartelheimer, Christian, Cappelli, Claudia, Cerqueira Revoredo, Kate, Santoro, Flavia. 2020. Governance of Platform Ecosystems - Designing Understandable Processesfor Digital High Street Retail. In Governance of Platform Ecosystems—Designing Understandable Processes for Digital High Street Retail, Hrsg. Jing He, Hemant Purohit, Willem-Jan van den Heuvel, John Yearwood, 925-930. The IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology: IEEE.


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Abstract

High streets are historically grown and decentralized ecosystems, currently introducing digital community platforms for adding additional digital touchpoints to the servicescape. Digital platforms are one game-changing technology that evolved over the last decade through building platform ecosystems. While most platform providers pursue solely digital business models, more traditional businesses, such as high street retail, struggle to cope with the increasing complexity of digitalized ecosystems. The Information Systems literature provides information on the governance of digital platform ecosystems in general but offers little guidance on how to govern digital platform ecosystems. In this paper, we set out to design and evaluate governance processes for digital high street ecosystems, focusing on understandability. We contribute to practice by designing implementable processes that guide practitioners in governing high street ecosystems. From a theoretical perspective, we add knowledge by discussing the general implications of applying Business Process Management tools and methods for governing platform ecosystems.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Governance of Platform Ecosystems - Designing Understandable Processesfor Digital High Street Retail
Title of whole publication Governance of Platform Ecosystems—Designing Understandable Processes for Digital High Street Retail
Editor Jing He, Hemant Purohit, Willem-Jan van den Heuvel, John Yearwood
Page from 925
Page to 930
Location The IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology
Publisher IEEE
Year 2020
URL https://doi.org/10.30844/wi\_2020\_i4-bartelheimer
Open Access N

Associations

People
Cerqueira Revoredo, Kate (Details)
External
Bartelheimer, Christian (Paderborn University, Germany)
Cappelli, Claudia (Federal University of Rio de Janeiro, Brazil)
Santoro, Flavia (University of the State of Rio de Janeiro, Brazil)
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