Quotation Gruszka, Katarzyna, Böhm, Madeleine. 2020. Out of sight, out of mind? (In)visibility of/in platform-mediated work. New Media & Society (NMS). 1-20.




With platforms accounting for 1–3% of paid work in advanced economies, discussions on their impact on labor are proliferating. Focusing on commercial platforms providing intermediation to a workforce available on-demand, we further systematize the field by approaching platform-mediated work through the lens of (in)visibility. We map four basic forms of platform-mediated work against three variations of (in)visibility: (1) perceptible, (2) institutional, and (3) individual, and discuss the implications through the stories of three protagonists of platform workers. The suggested meta-analysis tool for understanding the mechanism of rendering platform workers obscure exposes who is recognized as a worker, what is recognized as work, and how these questions are negotiated in a platform-mediated digital space. As such, the framework provides a joint space for the discussions of the core issues of the field—from regulation and uncertainties of platform employment, through exacerbating vulnerabilities of workers, to surveillance and self-governance.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal New Media & Society (NMS)
Citation Index SSCI
WU-Journal-Rating new INF-A
Language English
Title Out of sight, out of mind? (In)visibility of/in platform-mediated work
Year 2020
Page from 1
Page to 20
Reviewed? Y
URL https://journals.sagepub.com/doi/pdf/10.1177/1461444820977209
DOI http://dx.doi.org/10.1177/1461444820977209
Open Access Y
Open Access Link https://journals.sagepub.com/doi/pdf/10.1177/1461444820977209


Gruszka, Katarzyna (Details)
Böhm, Madeleine (University of Erfurt, Germany)
Institute for Ecological Economics IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5118 Political science (Details)
5325 Political economics (Details)
5345 Social economy (Details)
5366 Information society (Details)
5415 Economic sociology (Details)
5422 Feminist issues (Details)
5902 Labour market research (Details)
5912 Social sciences (interdisciplinary) (Details)
5941 Information society (Details)
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