Quotation Grün, Bettina, Piccoli, Gabriele, Lui, Tsz-Wai. 2017. The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance. Tourism Management. 59 349-362.


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Publication's profile

Status of publication Published
Affiliation External
Type of publication Journal article
Journal Tourism Management
Citation Index SSCI
WU-Journal-Rating new WH-A
Language English
Title The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance.
Volume 59
Year 2017
Page from 349
Page to 362
Reviewed? Y
DOI http://dx.doi.org/10.1016/j.tourman.2016.08.015
Open Access N

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People
Grün, Bettina (Details)
External
Lui, Tsz-Wai (Ming Chuan University, Taiwan)
Piccoli, Gabriele (Louisiana State University, United States/USA)
Research areas (ÖSTAT Classification 'Statistik Austria')
1105 Computer software (Details)
1113 Mathematical statistics (Details)
5701 Applied statistics (Details)
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