Quotation Berariu, Romana, Fikar, Christian, Reiner, Gerald. 2020. Impact of e-grocery delivery concepts on food waste. Twenty-first International Working Seminar on Production Economics, Innsbruck, Österreich, 25.02.-28.02.




Supply and demand planning as well as logistics operations of e-groceries are highly complex. This is particularly the case for perishable food products as multiple trade-offs between costs, quality, service level and food waste exist in such operations. As a result, the choice of the delivery policy may result in various effects on cost, availability, food waste and delivered food quality. As providers have to consider a wide range of influencing factors such as operation costs, supply and demand variability, customer convenience and service quality jointly, decision making is challenging. To facilitate sustainable e-grocery operations, this work introduces a system dynamic model to support evaluating innovative distribution policies. The impact on food waste and quality due to varying picking strategies (i.e., in-store or central warehouse picking) and last-mile distribution options (e.g., home deliveries or click & collect concepts) is considered. It enables decision makers to investigate various last mile distribution policies within the scope of e-grocery operations to facilitate a reduction in food waste. The model shows trade-offs of the considered last-mile distribution policies on customer convenience, food decay, availability, service quality and operation costs on a generic level. Moreover, it highlights the interdependencies within the system of the considered policies. As a result, a better understanding of managerial implications with a focus on food waste is facilitated and future implementations of e-grocery distribution policies are supported. Keywords: E-Groceries; System Dynamics; Decision Support; Retail Logistics; Home Delivery; Food Waste


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title Impact of e-grocery delivery concepts on food waste
Event Twenty-first International Working Seminar on Production Economics
Year 2020
Date 25.02.-28.02.
Country Austria
Location Innsbruck


Polt, Romana (Details)
Fikar, Christian (Former researcher)
Reiner, Gerald (Details)
Institute for Transport and Logistics Management (Details)
Information Systems and Operations Management DP (Details)
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