Quotation Willems, Jurgen, Knassmüller, Monika, Ebinger, Falk, Dinhof, Katharina, Schmid, Moritz. 2020. Austria in the COVID-19 Pandemic - Citizens’ Satisfaction with Crisis Measures and Communication. Austria:Vienna University of Economics and Business (WU WIEN).




Background: We assess satisfaction about various aspects of the 2020 COVID-19 crisis for a representative sample of 1798 respondents living in Austria. Survey questions were added to a previously planned data collection, based on concrete questions discussed at a BKA Clearing Board meeting (Tuesday, 14.04.2020: Subarbeitsgruppe Psycho-Soziale-Effekte im Rahmen von „COVID-19 / Future Operations“). Findings: Overall, people living in Austria are satisfied with the various crisis management elements of the COVID-19 pandemic, as answers are mainly at the positive side of the response scale that ranges from -3 (Very unsatisfied) to +3 (Very satisfied). Citizens are most satisfied with how well they implement the measures of the federal government themselves (and/or their employer) to overcome the Corona crisis, and about how they are able to comply with these measures. In contrast, they are least satisfied with how national media report on the measures (Newspapers, TV, etc.). Splitting-up satisfaction evaluations for gender, age, region, level of education, occupation, or sector of employment does show no or some small (but no substantial) differences for particular subgroups. We can observe an age effect for satisfaction on how others deal with the government's COVID-19 measures. This means: the older people are, the more satisfied they are about how others comply with the COVID-19 measures. Self-employed respondents are least satisfied with how the government is dealing with the crisis and communicating the measures. Students are most satisfied about that. However, it has to be noted that this data is from 17 April to 29 April (2020), which is just before loosening, in a second round, many of the restrictions on small businesses.


Press 'enter' for creating the tag
  • Crisis
  • COVID-19
  • Citizens
  • Austria
  • Satisfaction
  • Government
  • National media
  • Employer

Publication's profile

Status of publication Published
Affiliation WU
Type of publication Research report, expert opinion
Language English
Title Austria in the COVID-19 Pandemic - Citizens’ Satisfaction with Crisis Measures and Communication.
Location Austria
Academic institution Vienna University of Economics and Business (WU WIEN)
Year 2020
URL https://doi.org/10.31219/osf.io/y37sq


Prosocial behavior and citizenship in COVID-19 times
Willems, Jurgen (Details)
Knassmüller, Monika (Details)
Ebinger, Falk (Former researcher)
Dinhof, Katharina (Details)
Schmid, Moritz (Former researcher)
Institute for Public Management and Governance IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5234 Administrative science (Details)
5308 Management sciences (Details)
6906 Public research (Details)
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