Quotation Scharitzer, Dieter, Korunka, C.. 2000. New Public Management: Evaluation of Success of TQM and Change Management Interventions in Public Services from the Employees and Customers. Total Quality Management, 11, 7


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Total Quality Management
Language English
Title New Public Management: Evaluation of Success of TQM and Change Management Interventions in Public Services from the Employees and Customers
Year 2000
Reviewed? Y

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Scharitzer, Dieter (Details)
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Marketing (Former organization)
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