Quotation Kusen, Ema, Strembeck, Mark. 2020. You talkin’ to me? Exploring Human/Bot Communication Patterns during Riot Events. Information Processing and Management. 57 (1)




We analyze a data-set including more than 4.5 million tweets related to four highly emotional riot events. In particular, we examine statistically significant structural patterns that emerge as humans directly engage in an exchange of emotional messages with other humans on Twitter. Furthermore, we compare typical human-to-human communication patterns with those that emerge as bots engage in an emotional message-exchange with human users. To this end, we apply the novel concept of emotion-exchange motifs. We found that a) human-to-human conversations results in a variety of motifs that contain reciprocal edges and self-loops, b) bots predominantly contribute to the emergence of message broadcasting, single-way message sending behavior, c) in contrast to previous findings we found that in certain events bots frequently engage in direct message exchanges with humans, d) during riot events bots tend to direct fear-conveying messages to human users.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Information Processing and Management
Citation Index SSCI
WU Journalrating 2009 A
WU-Journal-Rating new INF-A
Language English
Title You talkin’ to me? Exploring Human/Bot Communication Patterns during Riot Events
Volume 57
Number 1
Year 2020
Reviewed? Y
DOI http://dx.doi.org/10.1016/j.ipm.2019.102126
Open Access N


Kusen, Ema (Details)
Strembeck, Mark (Details)
Institute for Information Systems and New Media IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1109 Information and data processing (Details)
5912 Social sciences (interdisciplinary) (Details)
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