Quotation Fikar, Christian, Mild, Andreas, Waitz, Martin. 2019. Facilitating consumer preferences and product shelf life data in the design of e-grocery deliveries. European Journal of Operational Research (EJOR).




To assist setting up e-grocery operations, this work presents a decision support system integrating product shelf life data and consumer preferences. Based on a conjoint analysis of 432 urban consumers, an agent-based simulation is developed to model preferences, demand patterns and logistics processes. The focus is set on fresh fruits and vegetables and the impact of food quality on customer satisfaction and logistics performance. Computational experiments based on the urban distribution of strawberries investigate the impact of varying service offers throughout multiple weeks of operations. Results highlight potentials of integrating preference and shelf life data as well as the importance of closely considering interactions between service offers and logistics performance within e-grocery operations.


Press 'enter' for creating the tag
  • E-Grocery
  • Decision Support
  • Perishables
  • Distribution
  • Consumer Preferences

Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal European Journal of Operational Research (EJOR)
Citation Index SCI
WU Journalrating 2009 A
WU-Journal-Rating new FIN-A, INF-A, STRAT-A, VW-B, WH-A
Language English
Title Facilitating consumer preferences and product shelf life data in the design of e-grocery deliveries
Year 2019
Reviewed? Y
URL https://www.sciencedirect.com/science/article/pii/S0377221719307969
DOI https://doi.org/10.1016/j.ejor.2019.09.039
Open Access N


Incorporating food quality in e-grocery logistics optimization
Fikar, Christian (Former researcher)
Mild, Andreas (Details)
Waitz, Martin (Details)
Institute for Production Management (Taudes) (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
1112 Logistics (Details)
5347 Operations research (Details)
5354 Business logistics (Details)
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