Quotation Willems, Jurgen, Faulk, Lewis. 2019. Does voluntary disclosure matter when organizations violate stakeholder trust? Journal of Behavioral Public Administration. 2 (1), 1-16.


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Abstract

The reputations of nonprofit organizations can be damaged as a result of an organizational scandal, as demonstrated by recent examples of international nonprofit and non-governmental organizations. Common practice and findings from studies using administrative data suggest that nonprofits can reduce the negative effects of scandals by voluntarily disclosing information about the event to stakeholders. This study tests those assumptions in an experimental framework and finds that organizations’ voluntary disclosure of a scandal does not effectively mitigate negative donation intentions following the crisis.

Tags

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  • Voluntary disclosure
  • Crisis
  • Reputation
  • Nonprofit
  • Stakeholders

Publication's profile

Status of publication Published
Affiliation External
Type of publication Journal article
Journal Journal of Behavioral Public Administration
Language English
Title Does voluntary disclosure matter when organizations violate stakeholder trust?
Volume 2
Number 1
Year 2019
Page from 1
Page to 16
Reviewed? Y
URL https://www.journal-bpa.org/index.php/jbpa/article/view/45
DOI http://dx.doi.org/10.30636/jbpa.21.45
Open Access Y
Open Access Link https://www.journal-bpa.org/index.php/jbpa/article/view/45

Associations

Projects
Reputation Management for Nonprofit Organizations
People
Willems, Jurgen (Details)
External
Faulk, Lewis (American University, United States/USA)
Organization
Institute for Public Management and Governance IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5234 Administrative science (Details)
5308 Management sciences (Details)
5320 Marketing (Details)
5363 Non-profit-sector research (NPO, NPI) (Details)
6906 Public research (Details)
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