Quotation Protic, Sonja, Fikar, Christian, Vögl, Jana, Gronalt, Manfred. 2019. Analysing the impact of value added services at intermodal inland terminals. International Journal of Logistics: Research and Applications.


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Abstract

Intermodal inland terminals are about to expand their scope of services. The aim of this work is to reveal a terminal operator's motives behind a strong service offer, to identify promising new value added services (VAS), and to investigate which operational impacts a new service implementation may have on a terminal's performance. International stakeholder workshops and semi-structured interviews with terminal representatives in Belgium and Austria were used to investigate the topic. By applying systems thinking, the information was visualized in causal loop diagrams and validated by two real-world cases. The analysis discloses great differences between services' impacts on a terminal's performance. For terminal managers, benefits in information and time play key roles when thinking about new VAS. The results underline the importance of understanding cascading effects in management decisions at intermodal inland terminals and to think of potential long-term consequences, which might be unnoticed in the first place.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal International Journal of Logistics: Research and Applications
Citation Index SSCI
WU-Journal-Rating new STRAT-C
Language English
Title Analysing the impact of value added services at intermodal inland terminals
Year 2019
Reviewed? Y
DOI http://dx.doi.org/10.1080/13675567.2019.1657386
Open Access N

Associations

People
Fikar, Christian (Details)
External
Gronalt, Manfred (University of Natural Resources and Life Sciences, Vienna, Austria)
Protic, Sonja (University of Natural Resources and Life Sciences, Vienna, Austria)
Vögl, Jana (University of Natural Resources and Life Sciences, Vienna, Austria)
Organization
Produktionsmanagement (Taudes) (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1112 Logistics (Details)
5347 Operations research (Details)
5354 Business logistics (Details)
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