Quotation Groß, Steven, Malinova Mandelburger, Monika, Mendling, Jan. 2019. Navigating Through the Maze of Business Process Change Methods. In Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52), Hrsg. Tung Bui, 6270-6279. Maui, Hawaii: ScholarSpace University of Hawaii at Manoa.


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Abstract

Business Process Management (BPM) is an approach adopted by many organizations for improving their business processes in order to serve their customers more efficiently and effectively. Literature on BPM offers a plethora of methods used as a guide when improving business processes. Some are promoted as methods for process reengineering, while others as methods for improvement, redesign, or innovation. The number of BPM methods is overwhelming, such that organizations are faced with the challenge to select one that best fits their needs. In this paper, we follow a systematic literature review approach to investigate the characteristics of existing BPM methods. We find that the ambition, nature and perspective of the methods are important to determine whether they can be used for radical or incremental process change. Our findings point to the lack of research done on methods for radical process change.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Navigating Through the Maze of Business Process Change Methods
Title of whole publication Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)
Editor Tung Bui
Page from 6270
Page to 6279
Location Maui, Hawaii
Publisher ScholarSpace University of Hawaii at Manoa
Year 2019
ISBN 978-0-9981331-2-6
URL http://hdl.handle.net/10125/60061
Open Access Y
Open Access Link http://hdl.handle.net/10125/60061

Associations

People
Groß, Steven (Details)
Malinova Mandelburger, Monika (Details)
Mendling, Jan (Details)
Organization
Applied Information Technology with Focus on IT in Organization (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1146 Management information systems (Details)
5300 Economics (Details)
5937 Information systems (Details)
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