Quotation Kalchschmidt, Matteo Giacomo Maria, Nieto, Yvan, Reiner, Gerald. 2009. The impact of forecasting on operational performances: mediation effects through flexibility. In 16th International Annual EurOMA Conference: Implementation –realizing Operations Management knowledge, Hrsg. Chalmers University of Technology, 1-10. Göteborg, Sweden: None.


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Abstract

Literature has devoted increasing attention to the problem of supply and demand management in uncertain contexts. Only limited contributions, however, can be found regarding the interaction between forecasting and flexibility enablers to manage demand as well as regarding the flexibility enablers’ effect on company performance. We will discuss the impacts of flexibility and forecasting on dynamic interactions. The aim of this work is to study the mediation effect of forecasting through flexibility enablers on company performance, i.e., customer satisfaction and cost efficiency. Our results provide evidence that the relationship between forecasting and customer satisfaction is mainly due to process flow management, while the relationship with cost efficiency is mainly due to layout.

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Publication's profile

Status of publication Published
Affiliation External
Type of publication Contribution to conference proceedings
Language English
Title The impact of forecasting on operational performances: mediation effects through flexibility
Title of whole publication 16th International Annual EurOMA Conference: Implementation –realizing Operations Management knowledge
Editor Chalmers University of Technology
Page from 1
Page to 10
Location Göteborg, Sweden
Year 2009
Open Access N

Associations

People
Reiner, Gerald (Details)
External
Kalchschmidt, Matteo Giacomo Maria (University of Bergamo, Italy)
Nieto, Yvan (Université de Neuchâtel, Switzerland)
Research areas (ÖSTAT Classification 'Statistik Austria')
1133 Computer-aided simulation (Details)
5307 Business and management economics (Details)
5316 Industrial management (Details)
5326 Production research (Details)
5354 Business logistics (Details)
5365 Quality management (Details)
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