Quotation Schodl, Reinhold, Kunz, Nathan, Reiner, Gerald, Gomes Dos Santos, Gil. 2010. Improving Business Processes with Rapid Modeling: the Case of Digger. In: Rapid Modelling and Quick Response – Intersection of Theory and Practice, Hrsg. Gerald Reiner, 77-87. London: Springer Verlag.


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Abstract

Rapid Modeling is a method for modeling operational processes as a network of queues and analyzing them by applying queuing theory. Despite its great potential for solving problems in operations management, Rapid Modeling receives rather limited attention among practitioners. Therefore, this paper presents a teaching case for students and managers to illustrate the possibilities of Rapid Modeling. Moreover, the teaching case aims to raise awareness of the importance of considering both financial aspects and process management principles when improving processes. For that purpose, theoretical foundations for an integrated analysis and evaluation are discussed and applied in a practical context. The system under study is a real-life non-profit organization that is challenged by its growth strategy. The paper demonstrates how software based on queuing theory can be applied to find a solution in a quick and structured way.

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Publication's profile

Status of publication Published
Affiliation External
Type of publication Chapter in edited volume
Language English
Title Improving Business Processes with Rapid Modeling: the Case of Digger
Title of whole publication Rapid Modelling and Quick Response – Intersection of Theory and Practice
Editor Gerald Reiner
Page from 77
Page to 87
Location London
Publisher Springer Verlag
Year 2010
Reviewed? Y
URL https://link.springer.com/chapter/10.1007%2F978-1-84996-525-5_6
ISBN 978-1-84996-524-8
Open Access N

Associations

People
Reiner, Gerald (Details)
External
Gomes Dos Santos, Gil (Université de Neuchatel, Switzerland)
Kunz, Nathan (University North Florida, United States/USA)
Schodl, Reinhold (Fachhochschule des BFI Wien, Austria)
Research areas (ÖSTAT Classification 'Statistik Austria')
1133 Computer-aided simulation (Details)
5307 Business and management economics (Details)
5316 Industrial management (Details)
5326 Production research (Details)
5354 Business logistics (Details)
5365 Quality management (Details)
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