Quotation Klausegger, C. / Scharitzer, D.. 1999. Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions. In: Kunst, P./Lemmink, J./Stauss, B. (eds.): Service Quality and Management, DUV, Gabler, Wiesbaden, pp. 7-24


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Status of publication Published
Affiliation WU
Type of publication Chapter in edited volume
Language English
Title Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions
Year 1999

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Scharitzer, Dieter (Details)
Klausegger, Claudia (Details)
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