Quotation Mendling, Jan, Shishkov, Boris. 2018. Business Process Variability and Public Values. Lecture Notes in Business Information Processing. 319 401-411.




A business process is a structure of inter-related activities that are executed in order to achieve a specific business objective. Organizations often maintain multiple variants of a given business process because of changing conditions, different regulations in different countries, or other contextual factors. We aim at specifying the relationship between a generic business process and its different variants, taking the perspective of public values, such as privacy, accountability, and transparency. The business process variants in turn may be a basis for software specifications – in this, business processes would be bridging between societal demands (possibly concerning public values) and the corresponding technical (software) functionalities. Our contribution is featuring a meta-model that describes business processes on a value-independent level; they can be extended towards value-specific business process variants that can be related in turn to software architectures. We reflect this in proposed value operationalization guidelines, using concepts from business process design as a basis; those guidelines assume coming firstly through technology-independent artefacts and secondly – through technology-specific artefacts, to arrive at software specifications that are adequate with regard to public-values-related demands.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Lecture Notes in Business Information Processing
WU-Journal-Rating new STRAT-C
Language English
Title Business Process Variability and Public Values
Volume 319
Year 2018
Page from 401
Page to 411
DOI http://dx.doi.org/10.1007/978-3-319-94214-8_31
Open Access N


Mendling, Jan (Details)
Shishkov, Boris (Institute of Mathematics and InformaticsBulgarian Academy of SciencesSofia, Bulgaria)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
Competence Center for Sustainability Transformation and Responsibility WE (Details)
Research Institute for Cryptoeconomics FI (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5367 Management information systems (Details)
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