Quotation Jammernegg, W., Kischka, P., Reiner, G., Boettcher, A.. 1999. Customer Satisfaction and Business Process Evaluation. In: Bartezzaghi, E. et al. (eds.): Managing Operations Networks. 813-820, Servizi Grafici Editoriali, Venedig


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Customer Satisfaction and Business Process Evaluation
Year 1999

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Reiner, Gerald (Details)
Jammernegg, Werner (Details)
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