Woydack, Johanna, Lockwood, Jane. 2017. 'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers. International Journal of Business Communication . 1-25.
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| Status of publication | Published |
|---|---|
| Affiliation | WU |
| Type of publication | Journal article |
| Journal | International Journal of Business Communication |
| Citation Index | SSCI |
| Language | English |
| Title | 'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers |
| Year | 2017 |
| Page from | 1 |
| Page to | 25 |
| Reviewed? | Y |
| URL | http://journals.sagepub.com/doi/pdf/10.1177/2329488417738512 |
| DOI | https://doi.org/10.1177/2329488417738512 |
| Open Access | N |
Associations
- People
- Tovar, Johanna (Details)
- External
- Lockwood, Jane (City University Hong Kong, China)
- Organization
- Institute for English Business Communication (Köster) (Details)
- Research areas (ÖSTAT Classification 'Statistik Austria')
- 5927 Ethnography (Details)
- 6604 Applied linguistics (Details)
- 6611 Linguistics (Details)
- 6623 Sociolinguistics (Details)