Quotation Woydack, Johanna, Lockwood, Jane. 2017. 'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers. International Journal of Business Communication . 1-25.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal International Journal of Business Communication
Citation Index SSCI
Language English
Title 'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers
Year 2017
Page from 1
Page to 25
Reviewed? Y
URL http://journals.sagepub.com/doi/pdf/10.1177/2329488417738512
DOI https://doi.org/10.1177/2329488417738512
Open Access N

Associations

People
Woydack, Johanna (Details)
External
Lockwood, Jane (City University Hong Kong, China)
Organization
Institute for English Business Communication (Köster) (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5927 Ethnography (Details)
6604 Applied linguistics (Details)
6611 Linguistics (Details)
6623 Sociolinguistics (Details)
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