Quotation Kragulj, Florian, Fahrenbach, Florian. 2017. From Needs to Satisfiers: How Design Thinking Can Inform Organizational Learning Processes. TAKE 2017 ‐ Theory and Applications in the Knowledge Economy Conference, Zagreb, Kroatien, 12.07.-14.07.


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Abstract

Needs drive organizational learning and guide organizational change. Current research proposes efficient methods to identify (shared) needs in organizations. However, there is a lack of organizational learning methodologies that utilize knowledge about (shared) needs and promote the development of need‐based solutions. In organizational practice, we face complex social dynamics, which strongly influence such learning processes. Design thinking is one approach to cope with these dynamics and provides a frame for participatory methodologies to develop need‐based solution. In this article, we clarify the concept of shared need. Moreover, we review seminal literature on design thinking to crystallize its basic principles. We consider how these principles could enhance the necessary capacities to turn needs into viable satisfiers. We report from a first attempt to implement these principles in practice and reflect on the results of this organizational learning intervention.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title From Needs to Satisfiers: How Design Thinking Can Inform Organizational Learning Processes
Event TAKE 2017 ¿ Theory and Applications in the Knowledge Economy Conference
Year 2017
Date 12.07.-14.07.
Country Croatia
Location Zagreb

Associations

Projects
OpenData@WU
People
Kragulj, Florian (Details)
Fahrenbach, Florian (Details)
Organization
Applied Information Technology (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1925 Knowledge management (Details)
5954 Knowledge management (Details)
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