Quotation Kragulj, Florian, Fahrenbach, Florian. 2017. From Needs to Satisfiers: How Design Thinking Can Inform Organizational Learning Processes. In Proceedings of the International Conference Theory and Applications in the Knowledge Economy, Hrsg. Eduardo Tomé, Gaby Neumann, Blaženka Knežević , 470-482. Zagreb: None.


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Abstract

Needs drive organizational learning and guide organizational change. Current research proposes efficient methods to identify (shared) needs in organizations. However, there is a lack of organizational learning methodologies that utilize knowledge about (shared) needs and promote the development of need‐based solutions. In organizational practice, we face complex social dynamics, which strongly influence such learning processes. Design thinking is one approach to cope with these dynamics and provides a frame for participatory methodologies to develop need‐based solution. In this article, we clarify the concept of shared need. Moreover, we review seminal literature on design thinking to crystallize its basic principles. We consider how these principles could enhance the necessary capacities to turn needs into viable satisfiers. We report from a first attempt to implement these principles in practice and reflect on the results of this organizational learning intervention.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title From Needs to Satisfiers: How Design Thinking Can Inform Organizational Learning Processes
Title of whole publication Proceedings of the International Conference Theory and Applications in the Knowledge Economy
Editor Eduardo Tomé, Gaby Neumann, Blaženka Knežević 
Page from 470
Page to 482
Location Zagreb
Year 2017
ISBN 978-989-20-7714-7
URL http://www.take-conference.com/TAKEproceedings/TAKE2017proceedings.pdf
Open Access N

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Kragulj, Florian (Details)
Fahrenbach, Florian (Details)
Organization
Applied Information Technology (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1925 Knowledge management (Details)
5954 Knowledge management (Details)
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