Quotation Figl, Kathrin. 2017. Comprehension of Procedural Visual Business Process Models. Business & Information Systems Engineering (BISE) (früher: Wirtschaftsinformatik WI) 59 (1), 41-67.


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Abstract

Visual process models are meant to facilitate comprehension of business processes. However, in practice, process models can be difficult to understand. The main goal of this article is to clarify the sources of cognitive effort in comprehending process models. The article undertakes a comprehensive descriptive review of empirical and theoretical work in order to categorize and summarize systematically existing findings on the factors that influence comprehension of visual process models. Methodologically, the article builds on a review of forty empirical studies that measure objective comprehension of process models, seven studies that measure subjective comprehension and user preferences, and thirty-two articles that discuss the factors that influence the comprehension of process models. The article provides information systems researchers with an overview of the empirical state of the art of process model comprehension and provides recommendations for new research questions to be addressed and methods to be used in future experiments.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Business & Information Systems Engineering (BISE) (früher: Wirtschaftsinformatik WI)
Citation Index SCI
WU Journalrating 2009 A
WU-Journal-Rating new INF-A, STRAT-B, WH-B
Language English
Title Comprehension of Procedural Visual Business Process Models
Volume 59
Number 1
Year 2017
Page from 41
Page to 67
Reviewed? Y
DOI http://dx.doi.org/10.1007/s12599-016-0460-2

Associations

People
Figl, Kathrin (Former researcher)
Organization
Information Systems and New Media IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1134 Computer supported cooperative work (CSCW) (Details)
1138 Information systems (Details)
1161 Human-computer interaction (Details)
2972 Usability research (Details)
5367 Management information systems (Details)
5521 Cognitive psychology (Details)
5838 E-learning, telelearning (Details)
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