Quotation Klun, Monika, Mendling, Jan, Trkman, Peter. 2016. Towards a Theoretical Framework of Business Process Management through the Lens of Absorptive Capacity and Cognitive Dissonance Theory. In 22nd Americas Conference on Information Systems, {AMCIS} 2016, San Diego, CA; USA, Hrsg. Association for Information Systems, 1-1. San Diego, CA; USA: None.


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Abstract

Even after years of improving the methodologies for organizational change in general and business process management (‘BPM’) in particular, BPM programs are still often unsuccessful. We argue that this is not due to the deficiencies in methodologies or the lack of skills of people implementing them, but due to the lack of a deeper theory-based understanding of what each phase of the BPM implementation needs to achieve. We introduce a combination of cognitive dissonance and absorptive capacity theories to show how the resolution of cognitive dissonance should be used to increase the absorptive capacity. As a consequence, the organization has increased chances of BPM leading to financial benefits in the long run.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Towards a Theoretical Framework of Business Process Management through the Lens of Absorptive Capacity and Cognitive Dissonance Theory
Title of whole publication 22nd Americas Conference on Information Systems, {AMCIS} 2016, San Diego, CA; USA
Editor Association for Information Systems
Page from 1
Page to 1
Location San Diego, CA; USA
Year 2016
URL http://aisel.aisnet.org/amcis2016/EndUser/Presentations/10

Associations

People
Mendling, Jan (Details)
External
Klun, Monika (University of Ljubljana, Slovenia)
Trkman, Peter (University of Ljubljana, Slovenia)
Organization
Applied Information Technology with Focus on IT in Organization (Details)
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