Quotation Vanwersch, Rob J. B., Shahzad, Khurram , Vanderfeesten, Irene , Vanhaecht, Kris , Grefen, Paul , Pintelon, Liliane , Mendling, Jan, van Merode, Godefridus G., Reijers, Hajo A. 2016. A Critical Evaluation and Framework of Business Process ImprovementMethods. Business & Information Systems Engineering (BISE) (früher: Wirtschaftsinformatik WI) 58 (1), 43-53.




The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to methodologically support a team to move from as-is process insights to to-be process alternatives is lacking. As such, no safeguard exists that a systematic exploration of the full range of redesign possibilities takes place by practitioners. Consequently, many attractive redesign possibilities remain unidentified and the improvement potential of redesign initiatives is not fulfilled. This systematic literature review establishes a comprehensive methodological framework, which serves as a catalog for process improvement use cases. The framework contains an overview of all the method options regarding the generation of process improvement ideas. This is established by identifying six key methodological decision areas, e.g. the human actors who can be invited to generate these ideas or the information that can be collected prior to this act. This framework enables practitioners to compose a well-considered method to generate process improvement ideas themselves. Based on a critical evaluation of the framework, the authors also offer recommendations that support academic researchers in grounding and improving methods for generating process improvement ideas. Next to the framework and its critical evaluation, this review investigates the research procedures of the studies that were used to create the framework. Related to this investigation, academic researchers can find additional guidance regarding procedures for building and evaluating new methods.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Business & Information Systems Engineering (BISE) (früher: Wirtschaftsinformatik WI)
Citation Index SCI
WU Journalrating 2009 A
WU-Journal-Rating new INF-A, STRAT-B, WH-B
Language English
Title A Critical Evaluation and Framework of Business Process ImprovementMethods
Volume 58
Number 1
Year 2016
Page from 43
Page to 53
Reviewed? Y
URL http://dx.doi.org/10.1007/s12599-015-0417-x
DOI http://dx.doi.org/10.1007/s12599-015-0417-x


Mendling, Jan (Details)
Grefen, Paul (University of Technology, Eindhoven, Netherlands)
Pintelon, Liliane (University of Leuven, Belgium)
Reijers, Hajo A. (University of Technology, Eindhoven, Netherlands)
Shahzad, Khurram (University of the Punjab, Lahore, Pakistan)
van Merode, Godefridus G. (Maastricht University, Netherlands)
Vanderfeesten, Irene (University of Technology, Eindhoven, Netherlands)
Vanhaecht, Kris (University of Leuven, Belgium)
Vanwersch, Rob J. B. (University of TechnologyEindhoven, Netherlands)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
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