Starjournal Quotation Bolton, Gary and Greiner, Ben and Ockenfels, Axel. 2013. Engineering Trust: Reciprocity in the Production of Reputation Information. Management Science 59 (2): S. 265-285.


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Abstract

Reciprocity in feedback giving distorts the production and content of reputation information in a market, hampering trust and trade efficiency. Guided by feedback patterns observed on eBay and other platforms, we run laboratory experiments to investigate how reciprocity can be managed by changes in the way feedback information flows through the system, leading to more accurate reputation information, more trust, and more efficient trade. We discuss the implications for theory building and for managing the redesign of market trust systems.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Management Science (MS)
Citation Index SSCI
WU Journalrating 2009 A+
Starjournal Y
Language English
Title Engineering Trust: Reciprocity in the Production of Reputation Information
Volume 59
Number 2
Year 2013
Page from 265
Page to 285
Reviewed? Y
URL http://dx.doi.org/10.1287/mnsc.1120.1609
DOI http://dx.doi.org/10.1287/mnsc.1120.1609

Associations

People
Greiner, Ben (Details)
External
Bolton, Gary (University of Texas in Dallas, United States/USA)
Ockenfels, Axel (University of Cologne, Germany)
Organization
Department of Strategy and Innovation DP (Details)
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