Figl, Kathrin, Recker, Jan. 2016. Process Innovation as Creative Problem-Solving: An Experimental Study of Textual Descriptions and Diagrams. Information & Management 53 (6), 767-786.


BibTeX

@ARTICLE{Figl2016,
title = {Process Innovation as Creative Problem-Solving: An Experimental Study of Textual Descriptions and Diagrams},
author = {Kathrin Figl and Jan Recker},
year = {2016},
doi = {http://dx.doi.org/10.1016/j.im.2016.02.008},
volume = {53},
number = {6},
language = {EN},
pages = {767-786},
journal = {Information & Management},
abstract = {The use of process models to support business analysts’ idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes – textual and diagrammatic – assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.},
}

Abstract

The use of process models to support business analysts’ idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes – textual and diagrammatic – assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.

Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Information & Management
Citation Index SSCI
WU Journalrating 2009 A
WU-Journal-Rating new INF-A, STRAT-B, WH-B
Language English
Title Process Innovation as Creative Problem-Solving: An Experimental Study of Textual Descriptions and Diagrams
Volume 53
Number 6
Year 2016
Page from 767
Page to 786
Reviewed? Y
DOI http://dx.doi.org/10.1016/j.im.2016.02.008

Associations

People
Figl, Kathrin (Details)
External
Recker, Jan (QUT, Australia)
Organization
Information Systems and New Media IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
1134 Computer supported cooperative work (CSCW) (Details)
1138 Information systems (Details)
1161 Human-computer interaction (Details)
2972 Usability research (Details)
5367 Management information systems (Details)
5521 Cognitive psychology (Details)
5838 E-learning, telelearning (Details)
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