Starjournal Quotation Hajro, Aida, Gibson, Cristina, Pudelko, Markus. 2017. Knowledge Exchange Processes in Multicultural Teams: Linking Organizational Diversity Climates to Teams’ Effectiveness. Academy of Management Journal. 60 (1), 345-372.


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Abstract

We developed a model illuminating team knowledge exchange processes as a key link between organizational diversity climate and the effectiveness of multicultural teams (MCTs). Our analysis is based on 143 in-depth interviews and extensive observations of team interactions that occurred in 48 teams from 11 companies. Our findings revealed that teams that oscillated between assertive and cooperative knowledge exchange processes were more effective. We also found such dual processes were more prevalent in organizations that had an engagement-focused diversity climate characterized by utilization of diversity to inform and enhance work processes based on the assumption that cultural differences give rise to different knowledge, insights, and alternative views. Based on our findings we developed specific propositions about optimizing MCT knowledge-exchange processes to guide future research and practice.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Academy of Management Journal
Citation Index SSCI
WU Journalrating 2009 A+
Starjournal Y
Language English
Title Knowledge Exchange Processes in Multicultural Teams: Linking Organizational Diversity Climates to Teams’ Effectiveness
Volume 60
Number 1
Year 2017
Page from 345
Page to 372
Reviewed? Y
DOI http://dx.doi.org/10.5465/amj.2014.0442
Open Access N

Associations

People
Hajro, Aida (Details)
External
Gibson, Cristina (UWA Business School, Australia)
Pudelko, Markus (Universität Tübingen, Germany)
Organization
Institute for International Business (Stahl) (Details)
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