Quotation Köcher, Sören, Buber, Renate. 2015. Being Unhappy but Trying Again: An Examination of Diverging Service Failure Effects across Full-Services and Self-Services. ANZMAC Conference, Sydney, Australien, 30.11.-02.12..


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Poster presented at an academic conference or symposium
Language English
Title Being Unhappy but Trying Again: An Examination of Diverging Service Failure Effects across Full-Services and Self-Services
Event ANZMAC Conference
Date 30.11.-02.12.
Location Sydney
Country Australia
Year 2015

Associations

People
Buber, Renate (Details)
External
Köcher, Sören (TU Dortmund, Germany)
Organization
Institute for Nonprofit Management IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5300 Economics (Details)
5301 Distributive trades (Details)
5321 Market research (Details)
5405 Empirical social research (Details)
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