Quotation Holweg, Christina, Teller, Christoph, Kotzab, Herbert. 2016. Unsaleable Grocery Products, their Residual Value and Instore Logistics. International Journal of Physical Distribution and Logistics Management 46 (6/7), 634-658.




Purpose: The aims of this paper are (1) to explore the complexities of regularly implemented as well as irregularly occurring – sometimes improvised – instore logistics processes related to products which are declared unsaleable and (2) to identify the challenges and opportunities in managing instore logistics processes related to unsaleable products in grocery stores. Methodology: We apply an embedded case study approach. Within each case, i.e. dominant store format, we investigate the instore logistics processes of 32 retail and wholesale stores and focus further on those processes related to products declared unsaleable. The case study research methodology comprises in-depth interviews with store and category managers, point-of-sale observations and secondary data research. Findings: We identified four different specific instore logistics processes depending on the residual product value of unsaleable products. The analysis of these processes suggests that establishing more efficient return, disposal, recycling and, most importantly, redistribution processes leads to various benefits such as cost savings, more effective and efficient operations, better use of resources and waste reduction, while at the same time supporting charitable institutions and people in need. Contribution: The contribution of this research is (1) to provide a better understanding of different ways of seeing and handling unsaleable products and (2) to reveal the significant importance of focusing on instore logistics beyond the point of sale with respect to the economic, ecological and social benefits to retailers, wholesalers and their stakeholder groups. Keywords: instore logistics, retail logistics, case study research, food waste;


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal International Journal of Physical Distribution and Logistics Management
Citation Index SSCI
WU Journalrating 2009 A
WU-Journal-Rating new INF-A, STRAT-B, WH-B
Language English
Title Unsaleable Grocery Products, their Residual Value and Instore Logistics
Volume 46
Number 6/7
Year 2016
Page from 634
Page to 658
Reviewed? Y
DOI http://dx.doi.org/10.1108/IJPDLM-11-2014-0285


Food Waste in Retailing
Holweg, Christina (Details)
Kotzab, Herbert (Former researcher)
Teller, Christoph (University of Surrey, United Kingdom)
Institute for Retailing & Data Science IN (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
5300 Economics (Details)
5307 Business and management economics (Details)
5320 Marketing (Details)
5363 Non-profit-sector research (NPO, NPI) (Details)
5407 Ethics and social sciences (Details)
5427 Poverty research, social exclusion (Details)
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