Quotation Malinova, Monika, Mendling, Jan. 2015. Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company. In: BPM - Driving Innovation in a Digital World, Hrsg. Springer International Publishing, 215-227. Switzerland: Springer.


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Abstract

Business process modeling plays an important role in supporting various stages of the BPM lifecycle. While academia and practice have developed a thorough understanding of how to work with fine-granular models, as for instance defined using BPMN, research only recently started to investigate the relationship between good process map design and its impact on process innovation. In this paper, we discuss the current state of process map design in practice. We utilize the case of a European insurance company to illustrate the benefits of a systematic approach to designing process maps to support the framing of business process management in a company and its relationship to process innovation.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Chapter in edited volume
Language English
Title Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company
Title of whole publication BPM - Driving Innovation in a Digital World
Editor Springer International Publishing
Page from 215
Page to 227
Location Switzerland
Publisher Springer
Year 2015
URL http://link.springer.com/chapter/10.1007/978-3-319-14430-6_14
ISBN 978-3-319-14430-6

Associations

People
Malinova Mandelburger, Monika (Details)
Mendling, Jan (Details)
Organization
Applied Information Technology with Focus on IT in Organization (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
5367 Management information systems (Details)
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