Müller, Stefan K., Mendling, Jan, Bernroider, Edward. 2014. Converging Perceptions After a Crisis Leading to Successful Change-Dynamics of CSFs in a Post-Merger ERP Program. In Proceedings of the Thirty Fifth International Conferences on Information Systems (ICIS), Hrsg. AIS, 1-20. Auckland:
BibTeX
Abstract
Research on Critical Success Factors (CSFs) for ERP (Enterprise Resource Planning) implementations has paid so far little attention to (1) ERP programs and challenges stemming from interdependent, related projects, and (2) intergroup relations, which are particularly evident in these implementations. We approach this gap and identify CSFs through a single, interpretive, post-merger case study of a complex ERP program, using a grounded theory approach, particularly as a coding technique. We use the Social Identity Theory (SIT) as a lens for understanding the dynamics within the ERP program life-cycle. Our results suggest that, within the ERP program the perceptions of different groups were diverging, which contributed to the crisis within the main project. However, a positive reflection and converging views after the crisis eventually resulted in a successful program. Using the SIT perspective was valuable to interpret the identified CSFs, which offer important implications for research and practice.
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Status of publication | Published |
---|---|
Affiliation | WU |
Type of publication | Contribution to conference proceedings |
Language | English |
Title | Converging Perceptions After a Crisis Leading to Successful Change-Dynamics of CSFs in a Post-Merger ERP Program |
Title of whole publication | Proceedings of the Thirty Fifth International Conferences on Information Systems (ICIS) |
Editor | AIS |
Page from | 1 |
Page to | 20 |
Location | Auckland |
Year | 2014 |
Associations
- People
- Mendling, Jan (Details)
- Bernroider, Edward (Details)
- External
- Müller, Stefan K. (Austria)
- Organization
- Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
- Research Institute for Computational Methods FI (Details)
- Institute for Information Management and Control IN (Details)