Quotation Müller, Stefan K., Mendling, Jan, Bernroider, Edward. 2014. Converging Perceptions After a Crisis Leading to Successful Change-Dynamics of CSFs in a Post-Merger ERP Program. In Proceedings of the Thirty Fifth International Conferences on Information Systems (ICIS), Hrsg. AIS, 1-20. Auckland:


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Abstract

Research on Critical Success Factors (CSFs) for ERP (Enterprise Resource Planning) implementations has paid so far little attention to (1) ERP programs and challenges stemming from interdependent, related projects, and (2) intergroup relations, which are particularly evident in these implementations. We approach this gap and identify CSFs through a single, interpretive, post-merger case study of a complex ERP program, using a grounded theory approach, particularly as a coding technique. We use the Social Identity Theory (SIT) as a lens for understanding the dynamics within the ERP program life-cycle. Our results suggest that, within the ERP program the perceptions of different groups were diverging, which contributed to the crisis within the main project. However, a positive reflection and converging views after the crisis eventually resulted in a successful program. Using the SIT perspective was valuable to interpret the identified CSFs, which offer important implications for research and practice.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Converging Perceptions After a Crisis Leading to Successful Change-Dynamics of CSFs in a Post-Merger ERP Program
Title of whole publication Proceedings of the Thirty Fifth International Conferences on Information Systems (ICIS)
Editor AIS
Page from 1
Page to 20
Location Auckland
Year 2014

Associations

People
Mendling, Jan (Details)
Bernroider, Edward (Details)
External
Müller, Stefan K. (Austria)
Organization
Applied Information Technology with Focus on IT in Organization (Details)
Research Institute for Computational Methods FI (Details)
Institute for Information Management and Control IN (Details)
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