Quotation Köllen, Thomas. 2015. Diversity Management in the European Health Care Sector: Trends, Challenges, and Opportunities. In: Challenges and Opportunities in Health Care Management, Hrsg. Sebastian Gurtner & Katja Soyez, 27-45. Heidelberg: Springer.




The European healthcare sector is undergoing fundamental shifts towards becoming more diverse, in terms of its patients, as well as its employees. Alongside the core dimensions of diversity - gender, age, nationality/ethnicity, sexual orientation/gender identity, and disability status - this article outlines the crucial developments in the different European regions, and their relevance to health care management. It shows that the situations and developments within Europe are quite heterogeneous. Almost the whole of Europe is confronted with aging populations, but in recent years, this has been counterbalanced in Western and Northern European countries with an augmenting replacement migration of predominantly younger migrants. As this migration partially comes from Eastern and Southern Europe, this additionally accelerates populations' aging in these countries. In the whole of Europe, although to different degrees, a weakening of stereotypic gender roles as well as an increase in societal acceptance of homosexuality can be observed. In order to provide an efficient health care service for increasingly diverse patients, health care practitioners and policy makers should develop a comprehensive awareness and sensitivity for health care-related mechanisms of inclusion and exclusion working around every dimension of diversity. In aiming to create a supportive and equitable health care environment for both patients and employees, any kind of 'othering', disrespect, or judgmental behavior towards 'other' nationalities, ethnicities, sexualities, genders or life styles should be avoided and critically reflected. The article discusses these issues alongside the varying actual situations within Europe and outlines connecting points for future research.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Chapter in edited volume
Language English
Title Diversity Management in the European Health Care Sector: Trends, Challenges, and Opportunities
Title of whole publication Challenges and Opportunities in Health Care Management
Editor Sebastian Gurtner & Katja Soyez
Page from 27
Page to 45
Location Heidelberg
Publisher Springer
Year 2015
Reviewed? Y
URL http://link.springer.com/chapter/10.1007%2F978-3-319-12178-9_3
ISBN 978-3-319-12178-9


Köllen, Thomas (Former researcher)
Institute for Gender and Diversity in Organizations IN (Details)
Research areas (ÖSTAT Classification 'Statistik Austria')
5115 European integration (Details)
5307 Business and management economics (Details)
5324 Organizational research (Details)
5346 Economics of the health system (Details)
5356 Hospital economics (Details)
5417 Women´s studies, Women´s issues (Details)
5418 Gerontology (Details)
5419 Medical sociology (Details)
5421 Aging research (Details)
5428 Migration research, emigration - (Details)
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