Quotation Hackl, P., Scharitzer, D., Zuba, R.. 1998. A Causal Model of Service Quality and Customer Satisfaction for Austria - An Application and Extension of the ACSI-Model. AMA Conference Proceedings, Vienna, Austria


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title A Causal Model of Service Quality and Customer Satisfaction for Austria - An Application and Extension of the ACSI-Model
Year 1998

Associations

People
Scharitzer, Dieter (Details)
Hackl, Peter (Former researcher)
Organization
Mathematical Methods in Statistics (Former organization)
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