Quotation Figl, Kathrin, Recker, Jan, Mendling, Jan. 2013. A Study on the Effects of Routing Symbol Design on Process Model Comprehension. Decision Support Systems (DSS) 54 (2), 1104-1118.




Process modeling grammars are used to create models of business processes. In this paper, we discuss how different routing symbol designs affect an individual's ability to comprehend process models. We conduct an experiment with 154 students to ascertain which visual design principles influence process model comprehension. Our findings suggest that design principles related to perceptual discriminability and pop out improve comprehension accuracy. Furthermore, semantic transparency and aesthetic design of symbols lower the perceived difficulty of comprehension. Our results inform important principles about notational design of process modeling grammars and the effective use of process modeling in practice.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Decision Support Systems (DSS)
Citation Index SCI
WU Journalrating 2009 A
WU-Journal-Rating new FIN-A, INF-A, MAR-A, STRAT-B, WH-B
Language English
Title A Study on the Effects of Routing Symbol Design on Process Model Comprehension
Volume 54
Number 2
Year 2013
Page from 1104
Page to 1118
Reviewed? Y
URL http://www.sciencedirect.com/science/article/pii/S0167923612003119
DOI http://dx.doi.org/10.1016/j.dss.2012.10.037


Figl, Kathrin (Former researcher)
Mendling, Jan (Details)
Recker, Jan (Australia)
Institute for Data, Process and Knowledge Management (AE Sabou) (Details)
Institute for Information Systems and New Media IN (Details)
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