Bernroider, Edward and Koch, Stefan and Stix, Volker. 2013. A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments. Information Systems Management 30 (1): S. 75-88.

RIS

@ARTICLE{Bernroider2013,
title = {A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments},
author = {Edward Bernroider and Stefan Koch and Volker Stix},
year = {2013},
doi = {http://dx.doi.org/10.1080/10580530.2013.739896},
volume = {30},
number = {1},
language = {EN},
pages = {75-88},
journal = {Information Systems Management},
abstract = {Motivated by information technology evaluation problems identified in a large public sector organization, we propose how evaluation requirements can be supported by a framework combining different models and methods from information systems evaluation theory. The article extends the content, context, process perspectives of organizational change with operations research techniques and demonstrates the approach in practice for an Enterprise Resource Planning evaluation.},
}