Quotation Mautner, Gerlinde. 2008. “Have a great day”: Airlines’ responses to passenger complaints. AILA World Congress, Essen, Deutschland, 25 - 29 August 2008.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Paper presented at an academic conference or symposium
Language English
Title “Have a great day”: Airlines’ responses to passenger complaints
Event AILA World Congress
Year 2008
Date 25 - 29 August 2008
Country Germany
Location Essen

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Mautner, Gerlinde (Details)
Organization
Institute for English Business Communication (Mautner) (Details)
Competence Center for Nonprofit Organizations and Social Entrepreneurship WE (Details)
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