Quotation Michalitsch, Verena. 2009. Quality Management in Public Administration: Quality at the point of citizen contact - by the example of Austria and Italy. Saarbruecken: VDM Verlag Dr. Müller.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Book (monograph)
Language English
Title Quality Management in Public Administration: Quality at the point of citizen contact - by the example of Austria and Italy
Location Saarbruecken
Publisher VDM Verlag Dr. Müller
Year 2009
ISBN 3639160452

Associations

People
Michalitsch, Verena (Former researcher)
Organization
Institute for Public Sector Economics IN (Details)
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