Quotation Bauer, Christine, Figl, Kathrin. 2008. Active Listening in Written Online Communication - A Case Study in a Course on Soft Skills for Computer Scientists. In 38th ASEE/IEEE Frontiers in Education Conference (FIE08), Hrsg. FIE, F2C1-F2C6. Saratoga Springs (New York): IEEE.




"Active listening" is a well-known ingredient in contexts that involve gathering information and solving problems. Demanding both verbal and nonverbal skills, this way of communication improves mutual understanding by using techniques like paraphrasing. The benefits are manifold and crucial for computer scientists. For instance, it avoids misunderstandings, as people verify they do really understand. Our study investigates active listening in an online educational setting using written communication, which is a novel asset. We explore whether active listening is effective in written online communication and examine this mediumpsilas capacity to fully exploit this conceptpsilas benefits. The study was conducted in a technology-enhanced course on ldquoSoft Skills for Computer Scientistsrdquo. Interestingly, analysis reveals that active listening techniques do have positive effects on communication in the analyzed setting of online communication. Furthermore, it appears that instant messaging tools facilitate to let the other completely verbalize his or her thought before responding.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title Active Listening in Written Online Communication - A Case Study in a Course on Soft Skills for Computer Scientists
Title of whole publication 38th ASEE/IEEE Frontiers in Education Conference (FIE08)
Editor FIE
Page from F2C1
Page to F2C6
Location Saratoga Springs (New York)
Publisher IEEE
Year 2008
ISBN 978-1-4244-1970-8
URL http://dx.doi.org/10.1109/FIE.2008.4720282


Bauer, Christine (Former researcher)
Figl, Kathrin (Former researcher)
Information Systems and Society IN (Details)
Information Systems and New Media IN (Details)
Research areas (Ă–STAT Classification 'Statistik Austria')
1146 Management information systems (Details)
1161 Human-computer interaction (Details)
5367 Management information systems (Details)
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