Quotation Dolnicar, Sara, Grün, Bettina. 2009. Response Style Contamination of Student Evaluation Data. Journal of Marketing Education 31 (2): 160-172.


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Abstract

Student evaluation surveys provide instructors with feedback regarding development opportunities and they form the basis of promotion and tenure decisions. Student evaluations have been extensively studied, but one dimension hitherto neglected is the actual measurement aspect: which questions to ask, how to ask them, and what answer options to offer to students to get the most valid results. This study investigates whether cross-cultural response styles affect the validity of student evaluations. If they do, then the student mix in a class can affect an instructor's evaluation, potentially producing biased feedback and prompting inappropriate decisions by university committees. This article discusses two main response styles, demonstrates the nature of the bias they can cause in student evaluation surveys using simulated artificial data, and illustrates three cases based on real student evaluation data in which marketing instructors' teaching quality assessments may be heavily biased because of response styles. The authors propose a simple method to check for response style contamination in student evaluation data and they discuss some practical implications.

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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Journal article
Journal Journal of Marketing Education
Language English
Title Response Style Contamination of Student Evaluation Data
Volume 31
Number 2
Year 2009
Page from 160
Page to 172
Reviewed? Y

Associations

Projects
Modelling Unobserved Heterogeneity Using Mixtures
People
Dolnicar, Sara (Former researcher)
Grün, Bettina (Details)
Organization
Institute for Statistics and Mathematics IN (Details)
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