Quotation Bauernfeind, Ulrike, Dickinger, Astrid, Mautner, Gerlinde. 2007. Unhappy Customers: An Interdisciplinary Approach to Airlines' Complaints Management. WU Competence Day 2007. Fremdsprachen im Fokus: Internationale Kommunikation als Schlüssel zum Unternehmenserfolg, Wirtschaftsuniversität Wien, 14.06.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Unpublished lecture
Language English
Title Unhappy Customers: An Interdisciplinary Approach to Airlines' Complaints Management
Event WU Competence Day 2007. Fremdsprachen im Fokus: Internationale Kommunikation als Schlüssel zum Unternehmenserfolg
Location Wirtschaftsuniversität Wien
Date June 14, 2007

Associations

People
Bauernfeind, Ulrike (Former researcher)
Dickinger, Astrid (Former researcher)
Mautner, Gerlinde (Details)
Organization
Service Marketing and Tourism IN (Details)
Institute for English Business Communication (Mautner) (Details)
Competence Center for Nonprofit Organizations and Social Entrepreneurship WE (Details)
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