Quotation Bauernfeind, Ulrike, Dickinger, Astrid. 2006. E-Mail Customer Service in the Airline Industry - A Mystery Study. In Proceedings of the 35th European Marketing Academy Conference (EMAC), Hrsg. Avlonitis, G. J., Papavassiliou, N., Papstathopoulou, P., CD-Proc. Athens, Greece: EMAC.


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Publication's profile

Status of publication Published
Affiliation WU
Type of publication Contribution to conference proceedings
Language English
Title E-Mail Customer Service in the Airline Industry - A Mystery Study
Title of whole publication Proceedings of the 35th European Marketing Academy Conference (EMAC)
Editor Avlonitis, G. J., Papavassiliou, N., Papstathopoulou, P.
Page from CD
Page to Proc
Location Athens, Greece
Publisher EMAC
Year 2006
ISBN 960-89199-0-8

Associations

People
Bauernfeind, Ulrike (Former researcher)
Dickinger, Astrid (Former researcher)
Organization
Tourism and Leisure Studies (Former organization)
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